{"id":106256,"date":"2022-12-09T23:35:23","date_gmt":"2022-12-10T06:35:23","guid":{"rendered":"https:\/\/www.wellsteps.com\/blog\/?p=106256"},"modified":"2026-03-12T23:22:56","modified_gmt":"2026-03-13T05:22:56","slug":"resolve-conflict-workplace","status":"publish","type":"post","link":"https:\/\/www.wellsteps.com\/blog\/2022\/12\/09\/resolve-conflict-workplace\/","title":{"rendered":"How to Resolve Conflict in the Workplace in 5 Steps"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"#\" data-href=\"https:\/\/www.wellsteps.com\/blog\/2022\/12\/09\/resolve-conflict-workplace\/#Why_should_organization_leaders_master_conflict_resolution_techniques\" >Why should organization leaders master conflict resolution techniques?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"#\" data-href=\"https:\/\/www.wellsteps.com\/blog\/2022\/12\/09\/resolve-conflict-workplace\/#Why_should_conflict_be_viewed_as_an_opportunity_for_growth\" >Why should conflict be viewed as an opportunity for growth?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"#\" data-href=\"https:\/\/www.wellsteps.com\/blog\/2022\/12\/09\/resolve-conflict-workplace\/#Discuss_key_awareness_ideas_such_as\" >Discuss key awareness ideas such as:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"#\" data-href=\"https:\/\/www.wellsteps.com\/blog\/2022\/12\/09\/resolve-conflict-workplace\/#Reap_The_Benefits_of_Conflict_Resolution\" >Reap The Benefits of Conflict Resolution<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"#\" data-href=\"https:\/\/www.wellsteps.com\/blog\/2022\/12\/09\/resolve-conflict-workplace\/#Why_should_workplace_conflict_discussions_focus_on_behaviors_and_events\" >Why should workplace conflict discussions focus on behaviors and events?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"#\" data-href=\"https:\/\/www.wellsteps.com\/blog\/2022\/12\/09\/resolve-conflict-workplace\/#How_does_ensuring_employees_feel_heard_resolve_workplace_conflict\" >How does ensuring employees feel heard resolve workplace conflict?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"#\" data-href=\"https:\/\/www.wellsteps.com\/blog\/2022\/12\/09\/resolve-conflict-workplace\/#Why_is_finding_points_of_agreement_important_in_conflict_resolution\" >Why is finding points of agreement important in conflict resolution?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"#\" data-href=\"https:\/\/www.wellsteps.com\/blog\/2022\/12\/09\/resolve-conflict-workplace\/#How_does_a_%E2%80%9C5_Whys%E2%80%9D_analysis_help_resolve_workplace_conflict\" >How does a &#8220;5 Whys&#8221; analysis help resolve workplace conflict?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"#\" data-href=\"https:\/\/www.wellsteps.com\/blog\/2022\/12\/09\/resolve-conflict-workplace\/#What_steps_should_leaders_take_to_effectively_resolve_workplace_conflict\" >What steps should leaders take to effectively resolve workplace conflict?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"#\" data-href=\"https:\/\/www.wellsteps.com\/blog\/2022\/12\/09\/resolve-conflict-workplace\/#Frequently_Asked_Questions\" >Frequently Asked Questions<\/a><\/li><\/ul><\/nav><\/div>\n\n<blockquote class=\"wp-block-quote executive-summary is-layout-flow wp-block-quote-is-layout-flow\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--50);font-size:17px\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p style=\"font-size:20px\"><strong>Executive Summary<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group executive-summary\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p style=\"font-size:18px\"><strong>How can workplace conflict be resolved effectively?<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<p class=\"executive-summary\" style=\"font-size:16px\">Workplace conflict can be resolved by addressing issues early, encouraging open communication, and focusing on respectful problem-solving. Clear expectations and fair processes help employees feel heard and supported. When conflicts are managed constructively, teams build trust, improve collaboration, and maintain a healthier work environment.<\/p>\n<\/div><\/div>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-should-organization-leaders-master-conflict-resolution-techniques\"><span class=\"ez-toc-section\" id=\"Why_should_organization_leaders_master_conflict_resolution_techniques\"><\/span>Why should organization leaders master conflict resolution techniques?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Conflict between coworkers is inevitable. Mastering how to resolve conflict in the workplace is where power lies. For you to make a difference with your people, your teams, and ultimately your customers, you must master conflict resolution. You cannot have a successful workforce that is productive and uplifted when they are constantly dealing with disagreements. Continuous disagreements negatively affect work.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2020\/01\/Happy-woman-working-in-modern-office-1024x683.jpg\" alt=\"\" class=\"wp-image-108198\" style=\"width:650px\" srcset=\"https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2020\/01\/Happy-woman-working-in-modern-office-1024x683.jpg 1024w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2020\/01\/Happy-woman-working-in-modern-office-300x200.jpg 300w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2020\/01\/Happy-woman-working-in-modern-office-768x512.jpg 768w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2020\/01\/Happy-woman-working-in-modern-office-1536x1024.jpg 1536w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2020\/01\/Happy-woman-working-in-modern-office-2048x1365.jpg 2048w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2020\/01\/Happy-woman-working-in-modern-office-930x620.jpg 930w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Here are five ways to approach and incorporate <a href=\"https:\/\/globalpeacecareers.com\/magazine\/why-conflict-resolution-is-important\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">skills with helping coworkers dissolve conflict<\/a> to better solutions. <strong>When they see your willingness to respect their perspectives and feelings on any matter, you support a healthier workforce and environment where your people want to stay.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>see the conflict as an opportunity<\/li>\n\n\n\n<li>focus on the behavior or event<\/li>\n\n\n\n<li>help each individual involved feel seen and heard<\/li>\n\n\n\n<li>find points of agreement instead of differences<\/li>\n\n\n\n<li>do a 5 why&#8217;s analysis to dig deeper<\/li>\n<\/ul>\n\n\n\n<p>Your employees can&#8217;t trust you if the workplace conflict just becomes elementary tattle-tale situations that are one-sided and biased. Unfortunately, that&#8217;s what still resides in many workplaces. This must change. <\/p>\n\n\n\n<p><strong>RELATED:  <a href=\"https:\/\/www.wellsteps.com\/blog\/2020\/01\/02\/manage-stress-at-work\/\">24 Ways Employers Can Manage Stress at Work<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-should-conflict-be-viewed-as-an-opportunity-for-growth\"><span class=\"ez-toc-section\" id=\"Why_should_conflict_be_viewed_as_an_opportunity_for_growth\"><\/span>Why should conflict be viewed as an opportunity for growth?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>When people are in the heat of the moment, it&#8217;s very difficult to zoom out and see the bigger picture with things. Emotions running hot can lead to destructive behaviors at work, and even in front of customers. No one wants that at all.  <strong>Even suggesting that the conflict is an opportunity at the right time may trigger certain people even further.<\/strong><\/p>\n\n\n\n<p>Your management and <a href=\"https:\/\/www.shrm.org\/resourcesandtools\/tools-and-samples\/presentations\/pages\/conflictresolutiontraining.aspx\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">HR teams should be trained<\/a> and cautioned to approach this idea delicately. Especially with people who tend to be triggered and &#8220;set off&#8221; easily. That said, when people have cooled off, approaching the situation as a way to move past something once and for all just may be the way to step into calm waters.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/12\/How-to-Resolve-Conflict-in-the-Workplace-in-5-Steps-1024x576.jpg\" alt=\"training employees and managers on how to resolve conflict in the workplace\" class=\"wp-image-106268\" srcset=\"https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/12\/How-to-Resolve-Conflict-in-the-Workplace-in-5-Steps-1024x576.jpg 1024w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/12\/How-to-Resolve-Conflict-in-the-Workplace-in-5-Steps-300x169.jpg 300w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/12\/How-to-Resolve-Conflict-in-the-Workplace-in-5-Steps-768x432.jpg 768w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/12\/How-to-Resolve-Conflict-in-the-Workplace-in-5-Steps-1536x864.jpg 1536w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/12\/How-to-Resolve-Conflict-in-the-Workplace-in-5-Steps-800x450.jpg 800w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/12\/How-to-Resolve-Conflict-in-the-Workplace-in-5-Steps.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-discuss-key-awareness-ideas-such-as\"><span class=\"ez-toc-section\" id=\"Discuss_key_awareness_ideas_such_as\"><\/span>Discuss key awareness ideas such as:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>within every conflict there is a seed of solution meant to move past everything negative<\/li>\n\n\n\n<li>discussing the dispute as soon as it&#8217;s recognized treats the problem at the source instead of brushing it under the rug<\/li>\n\n\n\n<li>finding the root of the problem is how to create a happier, more stable workforce and coworker relationships<\/li>\n\n\n\n<li>negative feelings can be released and relationships grow in a more positive direction<\/li>\n\n\n\n<li>if everyone is willing to respect perspectives, everyone can end up in a better place<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-reap-the-benefits-of-conflict-resolution\"><span class=\"ez-toc-section\" id=\"Reap_The_Benefits_of_Conflict_Resolution\"><\/span>Reap The Benefits of Conflict Resolution<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Time and energy will no longer be wasted on conflict when you take the time to actually address it. Unfortunately, too many organizations discount the common quarrels as just clashing personalities and write things off. But the problems remain.<\/p>\n\n\n\n<p>You will only be able to resolve conflict in the workplace, and ultimately keep your employees, when you approach these circumstances from a higher plane. Choose to see the bigger perspective of how this can be used for good, instead of just being something everyone needs to learn to deal with.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>You will only be able to resolve conflict in the workplace and ultimately keep your employees when you approach these often delicate circumstances from a higher plane.<\/p>\n<\/blockquote>\n\n\n\n<p><strong>RELATED: <a href=\"https:\/\/www.shrm.org\/resourcesandtools\/tools-and-samples\/how-to-guides\/pages\/howtodevelopandimplementanewcompanypolicy.aspx\"> 7 Workplace Wellness Trends You Need to Support at Your Company <\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-should-workplace-conflict-discussions-focus-on-behaviors-and-events\"><span class=\"ez-toc-section\" id=\"Why_should_workplace_conflict_discussions_focus_on_behaviors_and_events\"><\/span>Why should workplace conflict discussions focus on behaviors and events?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If you are approaching conflict resolution as only determining who is in the wrong or who made the mistake, you&#8217;re ultimately going to lose. Your efforts will not be productive and there will be no progress.<\/p>\n\n\n\n<p>Judgment or pointing fingers is not how to resolve conflict in the workplace. Yes, there may be mistakes made that need to be remedied. But it&#8217;s more about behaviors that can change in order to prevent further negative events from happening again.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/06\/How-To-Improve-Job-Satisfaction-In-Your-Organization-3-1024x576.jpg\" alt=\"\" class=\"wp-image-105845\" style=\"width:600px\" srcset=\"https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/06\/How-To-Improve-Job-Satisfaction-In-Your-Organization-3-1024x576.jpg 1024w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/06\/How-To-Improve-Job-Satisfaction-In-Your-Organization-3-300x169.jpg 300w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/06\/How-To-Improve-Job-Satisfaction-In-Your-Organization-3-768x432.jpg 768w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/06\/How-To-Improve-Job-Satisfaction-In-Your-Organization-3-1536x864.jpg 1536w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/06\/How-To-Improve-Job-Satisfaction-In-Your-Organization-3-800x450.jpg 800w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/06\/How-To-Improve-Job-Satisfaction-In-Your-Organization-3.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>During discussions with<\/strong> <strong>people, focus on the behaviors that are unacceptable, or the circumstances that led to the conflict that could have been avoided. <\/strong>Maybe policies and procedures were not followed properly. Maybe nothing could have been done to prevent the issue so now it&#8217;s an opportunity to <a href=\"https:\/\/www.shrm.org\/resourcesandtools\/tools-and-samples\/how-to-guides\/pages\/howtodevelopandimplementanewcompanypolicy.aspx\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">develop a new plan of action<\/a> if it happens again.<\/p>\n\n\n\n<p>Recognize that people may have acted in poor ways because they&#8217;re stressed, or have key things happening in their personal lives that are weighing heavily on their mind. No matter what though, approaching the situation by looking at what happened rather than why it happened is primary.<\/p>\n\n\n\n<p><strong>RELATED:  <a href=\"https:\/\/www.wellsteps.com\/blog\/2022\/04\/08\/wellness-programs-improve-employee-morale\/\">How Wellness Programs Help Improve Employee Morale<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-does-ensuring-employees-feel-heard-resolve-workplace-conflict\"><span class=\"ez-toc-section\" id=\"How_does_ensuring_employees_feel_heard_resolve_workplace_conflict\"><\/span>How does ensuring employees feel heard resolve workplace conflict?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Often during meetings or discussions involving a few employees in conflict, one or more parties feel like they are not understood or have been mistreated. Then they stay silent or do not engage because they feel like their perspective doesn&#8217;t matter, the manager leading the conversation is biased, and no matter what they do they have already been judged as being wrong.<\/p>\n\n\n\n<p>One WellSteps employee shares a story where she felt entirely disregarded and there was no equal treatment or attempt for understanding in a simple situation. <\/p>\n\n\n\n<pre class=\"wp-block-verse\"><em>One time as a teenager I worked at a grocery store. One of the managers was constantly calling me back to the front end of the store when she couldn't directly see me bagging customer's groceries. She felt that I was disappearing to ditch out on working. But what actually happened was that during slow times with no customers coming through checkout lanes, I was bringing in shopping carts, bagging ice, assisting the other store employees stock goods in their sections, etc. <\/em>\n\n<em>I told the manager this, and even had the support of other employees to corroborate my story, but I wasn't believed at all. I found myself being written up for apparently being subordinate by the head manager because he believed the lower manager over me. I certainly didn't feel heard or validated. After that I didn't go out of my way to provide extra value as an employee when that manager was on duty. <\/em><\/pre>\n\n\n\n<p>Even in this case where there was a simple misunderstanding or lack of communication, there was no attempt to hear or show that employee that she had true value to the company. All that seemed to matter was an outranking manager&#8217;s opinion. This is seen too often in organizations day in and day out. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2023\/08\/2-1-1024x576.png\" alt=\"Focus group meeting from the viewpoint of the presenter. Multiple employees sitting in chairs in a line asking questions.\" class=\"wp-image-107145\" srcset=\"https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2023\/08\/2-1-1024x576.png 1024w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2023\/08\/2-1-300x169.png 300w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2023\/08\/2-1-768x432.png 768w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2023\/08\/2-1-1536x864.png 1536w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2023\/08\/2-1-800x450.png 800w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2023\/08\/2-1.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Over <a href=\"https:\/\/www.aon.com\/unitedkingdom\/employee-benefits\/resources\/articles\/employees-dont-feel-heard-or-listened-to.jsp#:~:text=This%20research%20showed%20that%2083,are%20not%20effectively%20listened%20to.\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">80% of employees state<\/a> they don&#8217;t feel heard during conflicts at work and it leads to negative situations all around for everyone involved. <strong>Being able to have conversations that produce positive results rather than perpetuating negative energy is an essential skill your management team and HR groups must attain. <\/strong><\/p>\n\n\n\n<p>Put yourself in the employees&#8217; shoes. Would you want to be an effective and productive employee if you felt your perspective did not matter? Of course not. We can create a space where employees and leaders all feel valued and heard even during times of conflict and disagreement. <\/p>\n\n\n\n<p>Overcoming challenges builds lasting skills and solutions that can be applied at work and in all areas of life.<\/p>\n\n\n\n<p><strong>RELATED:  <a href=\"https:\/\/www.wellsteps.com\/blog\/2022\/10\/28\/signs-healthy-work-environment\/\">7 Signs of a Healthy Work Environment Leaders Can Support<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-is-finding-points-of-agreement-important-in-conflict-resolution\"><span class=\"ez-toc-section\" id=\"Why_is_finding_points_of_agreement_important_in_conflict_resolution\"><\/span>Why is finding points of agreement important in conflict resolution?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>You know the saying &#8220;Agree to disagree?&#8221; Sometimes <a href=\"https:\/\/www.mediate.com\/agree-to-disagree-the-use-of-compromise-in-conflict-management\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">it&#8217;s the only way to work<\/a> toward conflict resolution. Being able to find a common ground of what can be agreed upon may save co-working relationships. The clash of perspectives that incites negative emotions is always based on disagreements that trigger people. <\/p>\n\n\n\n<p><strong>But when there are details in the situation that can be agreed upon by all parties, it starts to neutralize the bad feelings. <\/strong>It levels the &#8220;playing field&#8221; and helps everyone to just take a breath and lower the intensity down a notch.  <\/p>\n\n\n\n<p>Now, this isn&#8217;t sarcastically getting one side to agree with the other out of spite or wishing the heated conversations would end. You must be careful that it doesn&#8217;t involve subtle animosity to get one side to give in and deceitfully agree in order to just get the interaction over with. How to resolve conflict in the workplace isn&#8217;t about getting to the end of the conflict faster.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/12\/How-to-Resolve-Conflict-in-the-Workplace-in-5-Steps-2-1024x576.jpg\" alt=\"finding common ground through agreements when learning how to resolve conflict in the workplace\" class=\"wp-image-106270\" srcset=\"https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/12\/How-to-Resolve-Conflict-in-the-Workplace-in-5-Steps-2-1024x576.jpg 1024w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/12\/How-to-Resolve-Conflict-in-the-Workplace-in-5-Steps-2-300x169.jpg 300w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/12\/How-to-Resolve-Conflict-in-the-Workplace-in-5-Steps-2-768x432.jpg 768w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/12\/How-to-Resolve-Conflict-in-the-Workplace-in-5-Steps-2-1536x864.jpg 1536w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/12\/How-to-Resolve-Conflict-in-the-Workplace-in-5-Steps-2-800x450.jpg 800w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/12\/How-to-Resolve-Conflict-in-the-Workplace-in-5-Steps-2.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Genuinely search for details that both sides can agree on and start from there. Utilize resources and training everyone can go through that teaches skills for finding agreements between parties. Not only will this help reduce conflict in the workplace, it will support your customer service and contract conversations depending on your organization&#8217;s business model.<\/p>\n\n\n\n<p><strong>RELATED:  <a href=\"https:\/\/www.wellsteps.com\/blog\/2022\/06\/10\/job-satisfaction\/\">How to Improve Job Satisfaction in Your Organization<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-does-a-5-whys-analysis-help-resolve-workplace-conflict\"><span class=\"ez-toc-section\" id=\"How_does_a_%E2%80%9C5_Whys%E2%80%9D_analysis_help_resolve_workplace_conflict\"><\/span>How does a &#8220;5 Whys&#8221; analysis help resolve workplace conflict?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Sometimes it&#8217;s necessary to dig a little deeper to even understand the source of the conflict or problem between employees. If you&#8217;re trying to make sense of the dispute and it&#8217;s unclear how the conflict even originated, you can utilize a <a href=\"https:\/\/kanbanize.com\/lean-management\/improvement\/5-whys-analysis-tool\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">simple tool called 5 Whys<\/a>. This is often used by Quality Departments, therapists or counselors, and even Process Engineers in order to go to the source of issues that can be resolved. <\/p>\n\n\n\n<p>Here&#8217;s how to resolve conflict in the workplace with this simple process. Start with what seems to be the dominant reason an employee feels there is a conflict at all. Identify that reason and follow these steps.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Ask why there is conflict.<\/li>\n\n\n\n<li>Take the answer from step 1, and ask why that is a problem.<\/li>\n\n\n\n<li>Take the answer from step 2, and ask again why that is a problem.<\/li>\n\n\n\n<li>Take the answer from step 3, and ask again why that is a problem.<\/li>\n\n\n\n<li>Take the answer from step 4, and ask again why that is a problem. <\/li>\n<\/ol>\n\n\n\n<p>Usually after digging deep into a conflict, the root cause can be identified after 5 Whys. Sometimes it&#8217;s necessary to go to 7 layers down, but 5 should be sufficient in problems between coworkers. You&#8217;ll find that the actual cause of the problem is not what it appears to be at all.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2024\/08\/Wellness-brokers-1024x683.jpg\" alt=\"\" class=\"wp-image-108050\" srcset=\"https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2024\/08\/Wellness-brokers-1024x683.jpg 1024w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2024\/08\/Wellness-brokers-300x200.jpg 300w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2024\/08\/Wellness-brokers-768x512.jpg 768w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2024\/08\/Wellness-brokers-1536x1024.jpg 1536w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2024\/08\/Wellness-brokers-2048x1365.jpg 2048w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2024\/08\/Wellness-brokers-930x620.jpg 930w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>This process allows everyone to uncover the truth of the matter in a non-confrontational way. <\/strong>Though this tool was originally used for developing lean production systems, it can be applied in almost any situation to understand the root cause of anything. Once that is known, then the opportunity for lasting solutions isn&#8217;t blocked by emotions or incorrect assumptions.<\/p>\n\n\n\n<p><strong>RELATED:  <a href=\"https:\/\/www.wellsteps.com\/blog\/2022\/04\/29\/boost-team-morale\/\">How to Use Employee Wellness Programs to Boost Team Morale<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-steps-should-leaders-take-to-effectively-resolve-workplace-conflict\"><span class=\"ez-toc-section\" id=\"What_steps_should_leaders_take_to_effectively_resolve_workplace_conflict\"><\/span>What steps should leaders take to effectively resolve workplace conflict?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The good news is that most unnecessary conflict can be avoided when employees have good levels of mental health and wellbeing in the workplace. When your organization has a thriving wellness program to support its employees in this way, conflict decreases. <\/p>\n\n\n\n<p>No matter if you have a wellness program at your company, or not, no worries. <a href=\"https:\/\/www.wellsteps.com\/demosignup\"><strong>Book a free demo<\/strong><\/a> and discover how to resolve conflict in the workplace and support the health of employees.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.wellsteps.com\/demosignup\"><img decoding=\"async\" width=\"1024\" height=\"597\" src=\"https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/04\/CTA3-1024x597.png\" alt=\"\" class=\"wp-image-104677\" srcset=\"https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/04\/CTA3-1024x597.png 1024w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/04\/CTA3-300x175.png 300w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/04\/CTA3-768x448.png 768w, https:\/\/www.wellsteps.com\/blog\/wp-content\/uploads\/2022\/04\/CTA3.png 1100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-frequently-asked-questions\"><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions\"><\/span>Frequently Asked Questions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1773379308938\"><strong class=\"schema-faq-question\">What are the first steps in resolving conflicts in the workplace?<\/strong> <p class=\"schema-faq-answer\">The first steps in resolving conflict in the workplace include identifying the root cause, letting each party share perspectives, and creating psychological safety. Understanding the problem fully is essential before proposing solutions.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1773379312149\"><strong class=\"schema-faq-question\">How can wellness programs help resolve conflict in the workplace?<\/strong> <p class=\"schema-faq-answer\">Wellness programs support how to resolve conflict in the workplace by reducing stress, improving communication, and increasing emotional resilience. When employees feel regulated, conflict is less intense and easier to address.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1773379312857\"><strong class=\"schema-faq-question\">What role does leadership play in how to resolve conflict in the workplace?<\/strong> <p class=\"schema-faq-answer\">Leadership is crucial in how to resolve conflict in the workplace, as leaders set communication expectations and model respectful behavior. Leaders who listen actively create healthier outcomes.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1773379313773\"><strong class=\"schema-faq-question\"> How can HR assist managers in how to resolve conflict in the workplace?<\/strong> <p class=\"schema-faq-answer\">HR can help with how to resolve conflict in the workplace by offering training, mediation tools, and guidance on de-escalation strategies. HR-supported conflict resolution leads to more consistent results.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Here is how to resolve conflict in the workplace so that your employees grow skills together and create a satisfying work environment. 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